The install is the start. We stay with you.
Your system is the start of a long relationship, not a transaction. Beyond Audio service plans keep your installation performing the way it did on day one — proactively monitored, regularly updated, and supported by the team that knows it best.
Pricing is custom per home. Request a quote and we’ll review your installation before sending plan recommendations.
Silver
Phone & remote support for clients who want responsive help when something goes sideways.
- Phone & email support (M-F, 8AM-4PM)
- Remote troubleshooting & diagnostics
- Reactive system monitoring
- Remote Support - 6 Hours / Year
- Priority Support - Within 5 Business Days
- Discounted hourly service call rate
- Loaner Equipment Not Incld.
Gold
Proactive monitoring + on-site time + faster response. The right plan for most whole-home installations.
- Everything in Silver, plus:
- Proactive system monitoring & alerts
- Priority Support - Within 2 Business Days
- On-Site Support - 3 Hours / Year
- Remote Firmware Updates - 1/yr
- Discounted hourly service call rate
- Remote Support - 15 Hours Per Year
- Remote system reboots & power management
- Network health monitoring
- Loaner Equipment (if available)
- 24/7/365 Email & Phone Support
Platinum
Priority dispatch, programming included, and annual technology review. For the systems you rely on daily.
- Everything in Gold, plus:
- On-Site Support - 8 Hours / Year
- Priority Support - Within 24 Business Hours
- Remote Support - 25 Hours Per Year
- Remote Programming Updates - 2/yr
- Loaner Equipment (if available)
- Complimentary system programming changes. 4 Hours / Yr
- Priority access to new product launches
- Annual technology review & upgrade consultation
- 24/7/365 Email & Phone Support
- Discounted hourly service call rate
Concierge
VIP phone line, quarterly maintenance, network and cybersecurity monitoring. Effectively, a private AV team.
- Everything in Platinum, plus:
- Discounted hourly service call rate
- On-Site support - 12 Hours / Year
- Priority Support - Within 24 Business Hrs
- Quarterly remote maintenance checks
- Remote Programming Updates - 2/yr
- Loaner Equipment (if available)
- Remote Support - 35 Hours Per Year
- VIP Phone Line with 24/7/365 Support
- Remote network updates
- Remote cyber security monitoring
Common questions about service plans.
What is included in a Beyond Audio service plan?
Priority support response, proactive remote monitoring, scheduled on-site visits, software updates, and discounted parts and labor on issues outside the plan scope. Plan inclusions scale across Silver, Gold, Platinum, and Concierge tiers.
How much does a Beyond Audio service plan cost?
Service plans are quoted based on the systems in your home — number of zones, complexity, brands, and monitoring needs. Request a custom quote and we will review your installation before sending pricing.
Do I need a service plan if Beyond Audio installed my system?
A service plan isn’t required, but it changes the response model from per-call billing to priority response with scheduled maintenance. Most whole-home automation clients elect a plan because the cost of one emergency visit often covers months of plan.
Does Beyond Audio service systems installed by other companies?
Yes — with an initial assessment. We commission the existing system, document what we find, and offer a Gold, Platinum, or Concierge plan if it meets our quality bar. If significant rework is needed, we’ll quote that separately first.
What’s the difference between Platinum and Concierge?
Platinum covers most luxury homes — priority response, on-site hours, and annual reviews. Concierge adds a VIP phone line, quarterly remote maintenance, dedicated network and cybersecurity monitoring, and the most generous on-site and remote support pools. Concierge is built for the largest estates.
Plan pricing is custom per home.
Tell us about your system — what brands you have, how many zones, whether you want monitoring — and we’ll send tailored plan options.